Data & Review Requests

This procedure allows registered users and other individuals to exercise applicable data protection rights and request the review of community feedback that may concern them.

A request may relate to an account, a protected email address or telephone number, a community review, a Trust Score, a moderation decision, a subscription record, a search record, or another processing activity carried out through Veri-Trust.

Submitting a request does not automatically result in deletion. Veri-Trust must assess the request, the applicable legal basis, the rights of other persons, platform security, moderation requirements, legal obligations, and the circumstances of the case.

A request may be submitted by a registered Veri-Trust user, a person who believes that community feedback is associated with their email address or telephone number, or an authorised representative acting on behalf of another person.

A person does not need to have a Veri-Trust account in order to exercise applicable rights concerning personal data processed about them.

Where a representative submits a request, Veri-Trust may request proportionate evidence that the representative is authorised to act for the person concerned.

You may request confirmation as to whether Veri-Trust processes personal data concerning you.

Where applicable, you may request access to relevant personal data and information about the purposes of processing, categories of data, recipients, retention periods, sources, international transfers, legal bases, and relevant automated processing.

Access rights do not automatically require Veri-Trust to disclose information that would adversely affect the rights and freedoms of another person, reveal confidential security information, expose another user’s identity, or undermine abuse-prevention controls.

You may request the correction of personal data that is inaccurate or incomplete.

Where a request concerns subjective community feedback, Veri-Trust may distinguish between correcting objectively inaccurate personal data and contesting an opinion, rating, or experience-based statement submitted by another user.

A contested review may be restricted, investigated, annotated, corrected, or removed where appropriate under the Terms of Service, Community Guidelines, Moderation Policy, and applicable law.

You may request the erasure of personal data where the conditions of applicable data protection law are met.

You may also request the review or removal of community feedback that is unlawful, inaccurate, fabricated, abusive, defamatory, privacy-invasive, excessive, irrelevant, no longer necessary, or contrary to Veri-Trust rules.

The right to erasure is not absolute. Veri-Trust may retain or continue processing limited information where this is required or permitted for legal compliance, freedom of expression and information, platform security, fraud prevention, moderation, the protection of other persons, or the establishment, exercise, or defence of legal claims.

Where complete deletion is not appropriate, Veri-Trust may apply another measure such as restriction, removal from public visibility, correction, separation from an active account, limited archival retention, or additional human review.

You may request restriction of processing where you contest the accuracy of personal data, object to processing, believe processing is unlawful but do not want immediate deletion, or require retained information for a legal claim.

Where processing is restricted, Veri-Trust may temporarily prevent public display, Trust Score use, further moderation use, or other active processing while the matter is reviewed.

Restricted information may still be stored and may be processed where permitted for legal claims, the protection of another person, important public interests, security, or legal compliance.

Where Veri-Trust processes personal data on the basis of legitimate interests, you may object on grounds relating to your particular situation.

Your request should explain the relevant circumstances so that Veri-Trust can assess the impact of the processing on your rights, interests, privacy, reputation, and reasonable expectations.

Following an objection, Veri-Trust will stop the relevant processing unless it demonstrates compelling legitimate grounds overriding your interests, rights, and freedoms, or unless continued processing is required for the establishment, exercise, or defence of legal claims.

Where the legal conditions are met, you may request personal data that you provided to Veri-Trust in a structured, commonly used, and machine-readable format.

Data portability generally applies only to processing based on consent or contract and carried out by automated means.

It does not necessarily apply to ratings, comments, reports, or other information submitted by another user, nor to data generated by Veri-Trust through moderation, security, or Trust Score calculations.

You may request review of community feedback or a moderation decision where you believe that the content or decision is incorrect, unlawful, disproportionate, or inconsistent with Veri-Trust rules.

The request should identify the content or decision concerned and explain the factual, privacy, legal, or moderation grounds for the challenge.

Veri-Trust may review the original content, available account records, moderation history, reports, relevant context, platform rules, and any proportionate supporting information.

Possible outcomes include maintaining the content, correcting limited information, restricting visibility, removing the content, recalculating affected indicators, reversing a moderation measure, or requesting additional information.

Please select the applicable request type and provide the email address or telephone number concerned, your contact email address, and a sufficiently detailed explanation.

Where possible, describe the relevant review, account, Trust Score, date, interaction, or moderation decision without including unnecessary personal information.

Do not submit passwords, full payment-card details, health information, biometric data, identity documents, criminal allegations, or other sensitive information unless Veri-Trust specifically requests limited information through an appropriate secure procedure.

Veri-Trust must take reasonable steps to ensure that personal data is not disclosed, modified, or deleted at the request of an unauthorised person.

Where Veri-Trust has reasonable doubts about the identity or authority of the requester, it may request proportionate additional information.

Verification will be limited to what is reasonably necessary in the circumstances. Veri-Trust will not routinely require an identity document where a less intrusive verification method is sufficient.

Failure to provide reasonably necessary verification information may prevent Veri-Trust from processing all or part of the request.

Each request is assessed according to its nature, the available information, the applicable legal basis, the sensitivity of the data, the risk of fraudulent or abusive requests, the rights of other persons, and Veri-Trust’s legal and security obligations.

Veri-Trust may contact the requester for clarification where the scope of the request is unclear or where additional information is necessary to locate the relevant data.

A request concerning a protected identifier may require Veri-Trust to compare the identifier supplied by the requester with a protected or hashed representation used within the platform.

Veri-Trust will respond without undue delay and normally within one month after receiving a complete request.

Where permitted by applicable law, this period may be extended by up to two additional months because of the complexity or number of requests.

Where an extension is required, Veri-Trust will inform the requester within the initial one-month period and explain the reason for the extension.

Where additional information is required to verify or clarify the request, the applicable response period may be affected in accordance with applicable law.

Where a request is manifestly unfounded or excessive, particularly because of its repetitive character, Veri-Trust may refuse to act or may charge a reasonable fee where permitted by law.

Any refusal or fee will be explained to the requester together with the available complaint or appeal options.

Veri-Trust will not treat a request as excessive merely because it concerns community feedback, a non-user, or an objection to legitimate-interest processing.

Depending on the request and applicable law, Veri-Trust may provide access, correct data, erase data, restrict processing, accept an objection, provide portable data, remove a review, limit visibility, recalculate a Trust Score, preserve limited records, or refuse all or part of the request with reasons.

Where Veri-Trust cannot fully grant a request, it will explain the principal reasons unless applicable law restricts the information that may be disclosed.

Where relevant, the response may also explain how to submit further information, request reconsideration, or lodge a complaint with a supervisory authority.

Veri-Trust may retain limited records showing that a request was received, verified, assessed, and answered.

Limited information may also be retained where necessary for security, fraud prevention, abuse prevention, accounting, compliance, dispute handling, limitation periods, legal claims, or the protection of other users.

Information retained after a request will be subject to access restrictions and the applicable Veri-Trust retention schedule.

You may first ask Veri-Trust to reconsider its response where you believe that relevant information or circumstances were not properly assessed.

You also have the right to lodge a complaint with the competent data protection supervisory authority, particularly in the country of your habitual residence, place of work, or the place of the alleged infringement.

For Collier Consulting Company SARL in France, the relevant supervisory authority is the Commission nationale de l’informatique et des libertés, commonly known as the CNIL, subject to the rules determining supervisory competence.

Privacy and data protection requests: privacy@veri-trust.app

Moderation requests: moderation@veri-trust.app

Legal and compliance requests: legal@veri-trust.app

General support: support@veri-trust.app

Submit a request

Exercise your rights or request a review

Complete the form below. Provide only the information necessary to identify and assess your request.